Following on from a workshop with senior dental staff at Edinburgh College Amber Aplin, owner of The Gentle Touch
invited me to her vibrant dental practice in Kelso to offer her team some additional communication skills that they could consider on a daily basis. From providing a caring and genuine service to their patients through to working well as a team, communication sits high on this teams priorities so it was pleasure to add a few extra 'communication ingredients' to the mix of skills they already have.
I wouldn't be surprised to learn that patients feel like VIPs at The Gentle Touch - this team works hard at getting it just right. Thank you Amber, Pauline and the team for a great morning.
I listen exceptionally well when a tea room is recommended at today Hoot N Cat just had to have a visit before travelling back home.