DECEMBER 2018 SCOTTISH QUALITY & SAFETY FELLOWSHIP

SERIOUS WORK - FUN PEOPLE

Having exchanged emails and presentation packages over the months, it was a pleasure to meet Shobhan and his project team at Glasgow’s Golden Jubilee Conference Centre. Delivering a condensed communication package including tactics for managing challenging conversations, we had some really helpful discussion and Q&A.

There are a lot of parallels between the medical profession and policing and it was a bit of a ‘mirror moment’ working with this team. The importance and seriousness of the work they do is unquestionable and with it a particular focus and no nonsense approach. On the other side, a sense of fun and light heartedness. It was ‘Christmas Jumper Day’ and they wore them well.

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A particular thank you Kristen and Anna from the administration team who have been super-efficient with their communication. A joy to work with you both.